Refund policy
Return and Refund Policy
zemura — zemura.shop Last updated: October 29, 2026
At zemura, an order is a beginning, not a binding. This policy explains the free 30-day returns, the refund timeline, and the rules that tie them together.
What We Owe You, Listed
- 30 calendar days from delivery to return, entirely free;
- Return postage and restocking fees: never applied here;
- Refunds arrive in 3-7 business days;
- Sales tax, VAT, and customs duties: signed for on our side.
Thirty Days on the Calendar, Free of Charge
The window opens on the delivery date and runs 30 calendar days. Anything requested inside it comes back at no cost to you.
Return-Worthy Items
- Unused, unworn, and unwashed;
- Original packaging, tags, and every accessory intact;
- An order number or another proof of purchase at hand.
Where Returns End
- Gift cards;
- Goods sold as "Final Sale" or "Clearance";
- Custom-made or personalized pieces;
- Items damaged through misuse after delivery.
The Return, Four Chapters Long
- Chapter one: the email. Your order number and reason go to .
- Chapter two: the confirmation. Within 24-48 hours we verify eligibility and reply with prepaid return instructions and a label.
- Chapter three: the handoff. Pack the item securely and give it to the carrier.
- Chapter four: the refund underway. It begins at the carrier's first scan — warehouse arrival has no vote in your timeline.
One Patience Before Posting
Ship nothing until our reply lands. Parcels sent unarranged cannot be matched to an order and may forfeit their refund.
The Refund, Untangled
The Expected Arrival
Approved refunds return to your original payment method, normally within 3-7 business days; a few banks post a touch slower.
Taxes: Under Our Signature
Sales tax, VAT, and customs duties — on orders, returns, or refunds — never reach zemura customers. We carry the whole load.
A Credit Still Out There?
Seven business days past approval, nothing showing?
- Read your bank or card statement once more;
- Ask your bank whether the credit is pending;
- Email and we will begin the trace.
Roads Other Than Returning
Same Item, New Cut
Need a different size or color? Order fresh and return the original — quickest — or request a direct exchange, arranged free once your return is approved.
When the Delivery Misfires
Damaged, faulty, or plainly wrong? Photo plus order number within 7 days of delivery, then your pick: free replacement or full refund. Usually nothing travels back.
Stopping It Before the Road
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day return above takes over.
And That's the Whole of It
— every message meets a person, not a queue.